Our Guarantee & Warranty - Brandt HVAC Co Atlanta

The Brandt HVAC Co Atlanta Guarantee

We put our name on every repair we make in Atlanta, and we mean it literally. Brandt HVAC Co Atlanta has been fixing heating and cooling systems since 2003, and the reason we’re still here is simple: we stand behind the work, in writing, every time. When our technician leaves your home, you’ll have a written guarantee stating exactly what we fixed, what it covers, and for how long. If that repair fails, we come back and make it right at no charge. No fine print. No argument. That’s the deal, and it’s been the deal since Devin Marlowe started this company. The Brandt name comes from an old word for a firebrand, the piece of burning wood that keeps a hearth alive. Keeping your home warm in winter and cool in summer, that’s the whole job.

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What’s Covered

• Written workmanship guarantee on every repair. Before we leave your Atlanta home, you receive a written guarantee that spells out exactly what was repaired and how long that repair is covered.
• Written price before any work starts. We put the cost in writing before a single tool comes out of the truck. You approve it first, in full, with no exceptions and no surprises on the invoice.
• Free second visit if the repair fails. If the fix doesn’t hold, we return at no charge under the 365-Day Done Right Promise. That’s a full year of coverage on our repair workmanship.
• All major brands, serviced right. We work on Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, and American Standard systems. Our techs know these units inside and out.
• Cleanup before we leave. We treat your Atlanta home like our own. When we’re done, the work area looks like we were never there, except for the working system.
• Background-checked, uniformed technicians. Every tech who arrives at your door is vetted through the Threshold Verified standard and sent to you by name and photo before the visit.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied with a Brandt HVAC Co Atlanta repair. You call us at (762) 465-4570, and a live person answers, 24 hours a day, 7 days a week. No voicemail. No callback queue. You tell us what’s wrong, and we schedule a return visit at no charge. Under the 365-Day Done Right Promise, if a repair we made fails within the guarantee period, we come back and fix it free. If someone shows up at your door who you weren’t told to expect, that visit is on us. Devin Marlowe built this company on a straightforward idea: a tech you recognize at the door, and a price you approved before any work began. When we don’t get it right the first time, we make it right, and we don’t make you fight for it. That’s the satisfaction promise, and it’s been the same since 2003.

Licensed & Insured Backing

Paperwork matters, and we carry the credentials to back up our word. Brandt HVAC Co Atlanta is licensed and insured, and every technician who enters your home has passed a background check and identity verification through the Threshold Verified standard. Here’s why that matters for you as an Atlanta homeowner: if something goes wrong, insurance protects your property and our workers. If a tech doesn’t belong in your home, the background check catches it before they ever ring your bell. We’re part of the Threshold Group family of home service companies. Each location, including ours here in Atlanta, is independently owned and operated by Devin Marlowe. That means local accountability, not a corporate call center. When you call (762) 465-4570, you get a person in Atlanta, not an automated phone tree.

The 365-Day Done Right Promise, Explained

You’ll hear us reference this promise a lot, so let’s be clear about what it is. Every repair we make at Brandt HVAC Co Atlanta carries a written guarantee, and that guarantee lasts 365 days from the date of service. If the repair fails during that year, we return at no charge. No trip fee. No labor charge. No argument. We don’t prorate it, we don’t exclude it for weekends or holidays, and we don’t make you call three times to get it honored. One call to (762) 465-4570, and we schedule the return visit. This applies to workmanship on the repair we performed, not to unrelated failures or normal wear on other parts of your system. But if we fixed it and it broke again, we own that. That’s the promise Devin Marlowe stands behind.

How the Written Price Works

Before any work starts on your HVAC system, you see a written price. Not an estimate range. Not a verbal ballpark. A specific number, on paper, covering parts, labor, and any fees. You approve it first. If you don’t approve it, no work happens, and you owe nothing for the visit. This applies to AC repair, furnace repair, and AC maintenance, every job, big or small. For example, most furnace igniter replacements on Atlanta systems run $150 to $300, parts and labor included. A refrigerant recharge (that means refilling the fluid that moves heat out of your home) typically runs $200 to $450 depending on the system size and refrigerant type. We tell you the exact number for your specific unit before we start. You’ll never open an invoice and wonder where a charge came from. If there’s something we find during the job that changes the scope, we stop and get your written approval on the new price before continuing. That’s not a feature. That’s the baseline.

What the Guarantee Doesn’t Cover (Straight Talk)

We’d rather you know this now than be surprised later. Our 365-Day Done Right Promise covers the workmanship of the repair we performed. It does not cover unrelated failures, damage from power surges, flooding, or neglect, or normal wear and tear on parts of your system that we didn’t touch. It also doesn’t cover manufacturer defects on new equipment we install, those are handled through the manufacturer’s warranty, and we’ll help you file those claims. If a part we installed fails within the manufacturer’s warranty period, we’ll coordinate the replacement. But if our repair fails because we made a mistake, that’s on us, and we fix it free. That distinction matters, and we’re happy to answer any questions about it when you call (762) 465-4570.

Why We Put It All in Writing

Devin Marlowe started Brandt HVAC Co Atlanta in 2003 with a frustration most homeowners know well: you call a company, they give you a vague estimate, the work happens, and the final bill doesn’t match what you discussed. You’re left arguing with a dispatcher you’ve never met. The Brandt name, from that old word for a firebrand, is about keeping a home warm. Keeping a homeowner informed is part of that warmth. Written prices, written guarantees, and a 24/7 live phone line aren’t marketing bullet points. They’re the way we’ve done business for two decades, and the reason Atlanta homeowners call us back when the next repair comes up. When you call (762) 465-4570, you’ll talk to a person, get a straight answer, and see the numbers before any work begins.

Frequently Asked Questions